How to Add/Remove a Virtual Tour to the Media Gallery in the Resi App

Adding or Removing Virtual Tours in the Resi App

Follow these steps to easily add or remove virtual tours on your website using the Resi App:

Adding a Virtual Tour

1. Access the Media Gallery:

   From your Property Dashboard, Click on the Media Gallery 

2. Go to Virtual Tours:

   Click on the Virtual Tours section.

3. Upload Thumbnails:

   Click 'Click or drop images here to upload' to upload thumbnails for your virtual tours. Thumbnails must be uploaded before adding a tour link.

4. Add a Virtual Tour Link:

   Once thumbnails are uploaded, provide the link to your virtual tour.

5. Organize with Tags:

   Add relevant tags (e.g., ‘Amenity’ or ‘Unit Interior’) to categorize your tour.

6. Changes Save Automatically:

   Your virtual tour will be saved automatically after adding it.
   
   

Removing a Virtual Tour

1. Locate the Virtual Tour:

   In the Virtual Tours section, find the tour you want to remove.

2. Delete the Tour:

   Click the minus button next to the tour entry.

3. Changes Save Automatically:

   Your changes will be saved automatically after deletion.

Final Steps

• Sync and Refresh
  Use the 'sync and refresh' button in the dashboard to ensure updates display properly on your website.
  
  

Additional Resources

For more help with media uploads, check out our Media Gallery guide or learn how to reorder images.

Step-By-Step Guide

Related FAQs

1. What size should my media thumbnails be?

   Keep files under 3MB for best performance. Use WebP for smaller, faster-loading images, or PNG/GIF if transparency or animation is required.

2. What formats are supported for virtual tours?

   We support oEmbed links from providers like Matterport, LCP360, or custom hosted video links like YouTube or Vimeo. Ensure the content is publicly accessible.

3. Is there a recommended number of virtual tours to upload?

   We suggest adding 6-8 tours per property, covering unit interiors, amenities, and key community areas.

4. How do I tag virtual tours for easy filtering?

   Use tags such as "Interior," "Amenity," or "Exterior" to organize tours across your site.

5. What if my virtual tour isn’t displaying correctly?

   Double-check the embed link to ensure privacy settings are set to public and refresh the gallery using the 'sync and refresh' button. If issues continue, submit a support ticket for assistance. 
   
   
   

Related Articles

1. What are Tags and how to use them?
2. How to Upload New Photos to the Media Gallery
3. How to Reorder Images
4. How to Add a Virtual Tour to a Floor Plan