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Resi V2: How to Edit a Content Block

How to find and edit a content block — the individual sections of text, images, and CTAs that make up your property websites.

Before You Start

Applies to: Resi V2 only. Important: Always check whether a block is Global (Shared) or property-specific before editing. Learn the difference →


What Is a Content Block?

A content block is a named, editable piece of content that maps to a specific section of your website. Example could be:

Home | Hero = The main banner on your homepage

We recommend the naming format is always page/section. Use this as your map when searching.


Step-by-Step

  1. Log into the Resi App and navigate to your property.
  2. Click Content in the left sidebar.
  3. Use the search bar to find your block — type a keyword like hero, cta, or footer.

    💡 You don't need to scroll through the full list. The search bar is fast and finds partial matches.

  4. Check for the Shared tag on the block before clicking in.

    ⚠️ If the block shows Shared, editing it will update all attached properties.

  5. Click into the block.
  6. Make your changes — title, body text, CTA link, image, etc.
  7. Click Save Changes.
  8. Return to the property and click Clear Website Cache (top-right Quick Links).

    ⏱️ Wait 60–90 seconds, then hard-refresh your browser (Ctrl+Shift+R on PC / Cmd+Shift+R on Mac) to see the change on the live site.

Common Mistakes to Avoid

  • Not checking the Shared tag before editing — you could update 40 sites when you meant to update 1.
  • Forgetting to Clear Website Cache — your change is saved in Resi but won't appear on the live site until the cache is cleared.
  • Navigating away before clicking Save — the form does not auto-save. Always click Save Changes before leaving.
  • Editing a block at the property level and seeing a read-only view — this means it's a global block. You can only edit it from Global Content or you can Partition it! 


Troubleshooting

Problem

Solution

The block is read-only at the property level

It's a global/shared block. Edit from Global Content, or Partition it first.

I saved but the site hasn't updated

Did you click Clear Website Cache? Wait 60–90 seconds and hard-refresh.

I can't find the block I'm looking for

Try searching by page name (home, amenities, neighborhood). If still not found, it may be in Global Content rather than the property.

I edited the wrong block and changed many properties

Contact support immediately — submit a ticket with the property names and what changed.


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Still Need Help?

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