---
title: "Resi V2: How to Update Floor Plans and Units"
description: How floor plan and unit data flows from your PMS into Resi V2, how to manually sync updates, and the critical step required when reassigning units to a different floor plan.
---
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# Resi V2: How to Update Floor Plans and Units
## How floor plan and unit data flows from your PMS into Resi V2, how to manually sync updates, and the critical step required when reassigning units to a different floor plan.
### **Before You Start**
**Applies to:** Resi V2 only. **Important:** Most floor plan data in most situations will sync from your PMS. Before making any changes in Resi, confirm whether the update should originate in your PMS or in Resi.
### **How Floor Plan Data Works in V2**
Floor plan data — name, bed/bath count, square footage, pricing — syncs directly from your PMS and is indicated by the **purple shield** icon throughout the floor plan view. This data **cannot** be edited in Resi directly.
Unit availability, pricing, and floor plan assignments also come from your PMS via your scheduled sync.
### **Viewing Floor Plans and Units**
1. Navigate to your **property** in the Resi App.
2. Click **Floor Plans** in the left sidebar.
3. Click into any floor plan to see:
- **Data tab** — synced details (most will show the purple shield)
- **Media tab** — images and virtual tours for this floor plan (editable)
- **Units tab** — list of units currently assigned to this floor plan
💡 On the Units tab, click any column header to sort. A **green checkmark** in the Available column means that unit is currently available.
### **Adding or Updating Floor Plan Media**
Floor plan images and virtual tours are managed within Resi (not synced from the PMS).
1. Navigate to the **property → Floor Plans**.
2. Click into the floor plan you want to update.
3. Click the **Media** tab.
4. To add images: click **Upload Image**.
5. To add a virtual tour: paste the virtual tour URL in the designated field.
6. Save and clear cache.
### **Common Mistakes to Avoid**
- **Running a sync without deleting units first** when reassigning floor plans — the sync will not override existing connections. Always delete units from the old floor plan in Resi before syncing.
- **Trying to edit PMS-synced floor plan names in Resi** — these must be changed in your PMS, then synced.
- **Forgetting to clear the cache** after a sync — your floor plan changes won't appear on the live site until the cache is cleared.
- **Deleting a floor plan entirely in Resi** — don't do this unless instructed. Only delete units within a floor plan, not the floor plan itself.
### **Troubleshooting**
| **Problem** | **Solution** |
| --- | --- |
| Units aren't showing under the correct floor plan after a sync | Delete the units from the old floor plan in Resi first, then run the sync again. |
| A floor plan name is wrong on the website | Floor plan names sync from Entrata. Update the name there, then run a Resi sync. |
| Pricing looks outdated on the live site | Run a manual sync from Connections. Pricing comes from your PMS on a cycle set in your Connections. |
| Floor plan page shows no available units | Check that units are marked available in your PMS. Run a sync, then clear the cache. |
| I deleted units and now they're not coming back after sync | Check the PMS connection for errors in the log.[Submit a support ticket](https://team.getresi.com/support/) if the sync shows errors. |
### **Advanced Topic: Reassigning Units to a Different Floor Plan**
In Resi V2, **units do not automatically update their floor plan assignment if they are already connected to a floor plan** — even after a PMS sync. If you've changed unit-to-floor-plan assignments in your PMS, at the moment Resi will not reflect this automatically.
**The correct process to update floor plan assignments:**
1. In the Resi App, navigate to the **property → Floor Plans**.
2. Go to the floor plan that currently holds the units you need to reassign.
3. Click the **Units** tab.
4. **Delete all units** from that floor plan inside Resi.
⚠️ Don't skip this step. If units remain connected to their old floor plan in Resi, the sync will not override them.
5. Go to **Connections** in the left sidebar.
6. Find the property and click **Sync** to trigger a fresh pull from your PMS.
7. Optional: Check the log for **"Finished"** status.
8. Return to **Floor Plans** — units should now appear under the correct floor plan as updated in thePMS.
9. Click **Clear Website Cache** to push the changes to the live site.
💡 **Why does this happen?** Resi V2 treats an existing unit-to-floor-plan connection as confirmed data and won't overwrite it during a sync — this prevents accidental data loss. The delete + resync process is the intentional way to force a reassignment.
### **Related Articles**
- [How to Clear the Website Cache (V2)](https://support.getresi.com/resi-v2-how-to-clear-the-website-cache-to-push-changes-live?hsLang=en)
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