How to Create a Support Ticket from the Resi App

Submitting a Support Ticket in the Resi App

Easily connect with our support team for website issues or troubleshooting:

1. Go to 'Website Support':

   Select 'Create Ticket' in the Resi App. This will take you to our Submit a Request Form. 
   
   

2. Describe the Issue:

   Provide details, add any relevant files or screenshots, and submit.
   
   

3. Confirmation & Tracking:

   You’ll receive a confirmation email and can track progress directly in the Support Portal.

Our team typically responds within 1-2 business days. Need to add more info? Just reply to the confirmation email or update the ticket. For feedback collaboration, explore our Pastel feedback tool.

Step-By-Step Guide

Related FAQs

1. What details should I include in my support ticket?

   Include a brief description, steps to replicate the issue, relevant screenshots, and any deadlines.

2. When will I get a response?

   Most tickets are answered within 1-2 business days, depending on type of request.

3. Can I add more information after submitting?

   Yes, reply to the confirmation email or check status in the Support Portal. 
   
   

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