How to Create a Support Ticket from the Resi App
Submitting a Support Ticket in the Resi App
Easily connect with our support team for website issues or troubleshooting:
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Go to 'Website Support':
Select 'Create Ticket' in the Resi App. This will take you to our Submit a Request Form. -
Describe the Issue:
Provide details, add any relevant files or screenshots, and submit. -
Confirmation & Tracking:
You’ll receive a confirmation email and can track progress directly in the Support Portal.
Our team typically responds within 24 hours. For urgent issues, flag them for faster attention. Need to add more info? Just reply to the confirmation email or update the ticket. For feedback collaboration, explore our Pastel feedback tool.
Step-By-Step Guide
Related FAQs
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What details should I include in my support ticket?
Include a brief description, steps to replicate the issue, relevant screenshots, and any deadlines.
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When will I get a response?
Most tickets are answered within 24 hours. Flag urgent tickets for priority handling.
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Can I add more information after submitting?
Yes, reply to the confirmation email or check status in the Support Portal.