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Resi V2: How to Create, Edit, and Publish an Announcement

How to create a new announcement, edit an existing one, assign it to properties, and push it live on your websites.

Before You Start

Applies to: Resi V2 only. On V1? See the V1 version →
Note: Announcements are managed from Global Content and can be assigned to one or many properties. Editing a live announcement updates it across all properties it's currently assigned to.

Step-by-Step: Create a New Announcement

  1. In the left sidebar, click Global Content.
  2. Click Announcements.
  3. Click Add New.
  4. Fill in the following fields:
    • Internal Title — only visible to your team. Make it descriptive: "Summer Special — July 2025" not "Announcement 1".
    • Title — the headline displayed on the website.
    • Body Text — optional supporting copy.
    • Link 1 / Link 2 — up to two CTAs (e.g., "Schedule a Tour", "Learn More"). Include both a URL and display text.
    • Image — optional. See What Size Should Images Be in Announcements? → for specs.
  5. Scroll to the bottom and assign the announcement to properties.
  6. Click Save.
  7. Navigate to each assigned property and click Clear Website Cache.

    ⏱️ Allow 60–90 seconds, then hard-refresh to see it live.


Step-by-Step: Edit an Existing Announcement

  1. Go to Global Content → Announcements.
  2. Click the announcement you want to edit.

    💡 Check the property count shown next to each announcement before editing — it tells you how many sites will be affected by your change.
  3. Make your changes.
  4. Click Save.
  5. Clear the cache on affected properties.


Step-by-Step: Deactivate or Remove an Announcement

  1. Go to Global Content → Announcements.
  2. Click the announcement.
  3. Scroll to the property assignment section and remove the properties it's assigned to, or toggle the announcement to inactive/disabled if that option is available.
  4. Save and clear cache on affected properties.


Scheduling an Announcement in Advance

Announcements can be scheduled to go live at a future date and time. See: How to Schedule an Announcement in Advance (V2) →


Common Mistakes to Avoid

  • Vague internal titles — "New Announcement" is impossible to find in a list of 30. Always use a descriptive title with a date.
  • Forgetting to assign the announcement to properties — it won't appear anywhere until assigned.
  • Not removing old announcements — expired specials or closed office notices left active will show on your live sites. Set a reminder to clean them up.
  • Forgetting to clear the cache after saving — changes won't appear on the live site until the cache is cleared.


Troubleshooting

Problem

Solution

Announcement isn't showing on the site

Is it assigned to the property? Did you Clear Website Cache? Wait 60–90 seconds and hard-refresh.

Announcement is showing on the wrong properties

Check the property assignment list at the bottom of the announcement. Remove any unintended properties.

I can't find my announcement

Use the search bar in Global Content → Announcements. Search by internal title keyword.

I want different announcement copy on different properties

Create two separate announcements — one for each version — and assign them to the respective properties.


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Still Need Help?

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